Terms & Conditions
1. Website Content
2. Hotel Information
3. Mode Of Payment
Some hotels displayed on the results page may adopt a post-pay method. These hotels may belong to third-party partner sites. If you were to be directed to a third-party partnersite, you agree to follow all Terms and Conditions imposed by them. For such sites, creditcard details provided on the booking page are likely to be held only as guarantee, not for payment. The guarantee is valid only after our third-party partner site confirms your rooms, not before. You make payment directly to the hotel using cash or credit card upon check-in. Please refer to the booking conditions on their site. The Company is not liable for any misrepresentation, damage or loss arising from booking with our third-party partner sites as a result of our referral.Prepayment at the point of booking
Your credit card will be charged after the booking is confirmed.
4. Credit Card Information
The Company conducts random checks by calling and/or emailing you to verify your purchases made via our website. At times, we may request for photocopies of the credit card used (back and front) and you to fill up a credit card authorisation payment form to minimise the possibility that the card may have been misused by an unauthorised third party. You agree to cooperate and provide necessary information to the Company without delay. In cases where the Company is carrying out random checks and is unable to contact you via email, or in urgent cases via phone, the Company reserves all rights to cancel the booking and you shall not hold the Company liable for any loss or damage incurred.
5. Online Bookings
In cases where the hotel is not able to honour your reservation due to overbooking, sudden increase of price, or any other circumstance, the Company endeavours to offer you an alternative hotel similar in standard. If this were to occur, the Company will c ontact you via email and/or phone. If you were to accept the alternative arrangement, the Company shall be deemed to have fulfilled its contractual obligations and you agree not to pursue any form of compensation from the Company, partner site and hotel. If you were to decline the alternative arrangement, a full refund of the amount paid by you to the Company will be made to you, and you agree to discharge the Company, partner site and hotel of all liabilities.
The Company is not liable for any claim agains t non-fulfillment or unsatisfactory fulfillment of products and services purchased from our hotel partners, partner sites, tour operators, car hire companies, insurance companies, and other entities found on our website.
6. Cancellation Policy
Hotels may implement cancellation policies that are different from the Company's. As such, additional cancellation charges may apply on top of the Company's cancellation charges, and you agree to bear these charges. In some cas es, cancellation is prohibited and the booking becomes totally non-refundable.
Cancellation needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your cancellation from our reservation staff after submission, you need to email to [email protected] or call our Company at +65 63369007 for assistance.
7. Amendment Policy
Hotels may implement amendment policies that are different from the Company's. As such, additional amendment charges may apply on top of the Company's amendment charges, and you agree to bear these charges. In some cases, amendment is prohibited and the booking becomes totally non-refundable.
Amendment needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your amendment from our reservation staff after submission, you need to email to [email protected] or call our Company at +65 63369007 for assistance.
Our Company levies an administrative fee of S$30 per booking on top of any charge the hotel may impose. These charges appear on our website during the booking process.
8. Mode Of Communication
In extreme circumstances, the Company may be forced to cancel your booking. You will be notified as soon as possible and a full refund will be made to you. In no circumstance shall the Company be liable for any consequential and direct and indirect loss or damage. Our liability shall be limited to the amount you paid to us for the booking.