Experience New Asia

Terms & Conditions

1. Website Content

The Company makes its best efforts to ensure that all the information appearing on our website is accurate and up to date. However, the Company does not accept liability for any errors, omissions and reserves the right to change this information at any time and without notice.

2. Hotel Information

The Company endeavours to ensure all information, description and photos provided by our hotel partners and/or suppliers are as accurate as possible. However, the Company cannot accept any liability for the accuracy of the hotels' information, which can sometimes be temporarily unavailable due to renovation or maintenance of the hotel, or inaccurate due to absence of update. The Company also cannot accept responsibility for any disturbance or inconvenience caused to you during your stay, nor for any accident in a hotel or loss caused by the hotel management or staff.

3. Mode Of Payment

Pay at hotel (Post-Pay)

Some hotels displayed on the results page may adopt a post-pay method. These hotels may belong to third-party partner sites. If you were to be directed to a third-party partnersite, you agree to follow all Terms and Conditions imposed by them. For such sites, creditcard details provided on the booking page are likely to be held only as guarantee, not for payment. The guarantee is valid only after our third-party partner site confirms your rooms, not before. You make payment directly to the hotel using cash or credit card upon check-in. Please refer to the booking conditions on their site. The Company is not liable for any misrepresentation, damage or loss arising from booking with our third-party partner sites as a result of our referral.

Prepayment at the point of booking

Your credit card will be charged after the booking is confirmed.

4. Credit Card Information

When making a booking on our website, you undertake to provide accurate, true and complete information to the Company, including valid credit card details. Failure to do so may result in an inaccurate booking or non-fulfilment of your booking. As such, the Company shall not be liable for any damage or loss incurred.

The Company conducts random checks by calling and/or emailing you to verify your purchases made via our website. At times, we may request for photocopies of the credit card used (back and front) and you to fill up a credit card authorisation payment form to minimise the possibility that the card may have been misused by an unauthorised third party. You agree to cooperate and provide necessary information to the Company without delay. In cases where the Company is carrying out random checks and is unable to contact you via email, or in urgent cases via phone, the Company reserves all rights to cancel the booking and you shall not hold the Company liable for any loss or damage incurred.

5. Online Bookings

The Company does not guarantee the actual bedding configuration (e.g. single, double, twin, queen or king-size bed) of the room type. Your bookings are forwarded to the hotel and are subjected to availability upon check-in. All additional special requests, including but not limited to non-smoking room, high-floor, particular orientation etc., are also subjected to availability and cannot be guaranteed by the Company.

In cases where the hotel is not able to honour your reservation due to overbooking, sudden increase of price, or any other circumstance, the Company endeavours to offer you an alternative hotel similar in standard. If this were to occur, the Company will c ontact you via email and/or phone. If you were to accept the alternative arrangement, the Company shall be deemed to have fulfilled its contractual obligations and you agree not to pursue any form of compensation from the Company, partner site and hotel. If you were to decline the alternative arrangement, a full refund of the amount paid by you to the Company will be made to you, and you agree to discharge the Company, partner site and hotel of all liabilities.

The Company is not liable for any claim agains t non-fulfillment or unsatisfactory fulfillment of products and services purchased from our hotel partners, partner sites, tour operators, car hire companies, insurance companies, and other entities found on our website.

Each product and service found on our website has their specific terms and conditions. Please refer to our website's and booking confirmation's terms and conditions, user agreement and privacy policy, and also the terms and conditions of the individual product and service before purchase.

6. Cancellation Policy

By making purchase on our website, you agree to the Company's Cancellation Policy.

Hotels may implement cancellation policies that are different from the Company's. As such, additional cancellation charges may apply on top of the Company's cancellation charges, and you agree to bear these charges. In some cas es, cancellation is prohibited and the booking becomes totally non-refundable.

Cancellation needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your cancellation from our reservation staff after submission, you need to email to [email protected] or call our Company at +65 63369007 for assistance.

7. Amendment Policy

By making purchase on our website, you agree to the Company's Amendment Policy.

Hotels may implement amendment policies that are different from the Company's. As such, additional amendment charges may apply on top of the Company's amendment charges, and you agree to bear these charges. In some cases, amendment is prohibited and the booking becomes totally non-refundable.

Amendment needs to be confirmed by the Company's hotel reservation staff. If for any reason, you do not receive confirmation of your amendment from our reservation staff after submission, you need to email to [email protected] or call our Company at +65 63369007 for assistance.

Our Company levies an administrative fee of S$30 per booking on top of any charge the hotel may impose. These charges appear on our website during the booking process.

8. Mode Of Communication

You agree to accept email as the dominant mode of communication between you and the Company. Booking confirmation via email shall therefore satisfy the legal requirement for binding communications between you and the Company. You also agree to email to [email protected] to check your booking status in case you do not hear from us. In doing so, you agree not to hold the Company liable for any non-receipt of hotel voucher or email confirmation or booking confirmation. In cases where the Company cancels or amends your booking due to various reasons, including but not limited to incomplete booking information or payment details or incomprehensible instructions, and emails you the cancellation or amendment notice, the Company does not take responsibility for your failing to be notified by our email, and the Company shall not be liable for any damage or loss incurred. Please be reminded to check your contact email regularly.

9. Disclaimer

Although the Company takes reasonable care to ensure that published descriptions are correct, the Company does not own or operate hotels or other accommodation or travel services. The Company accepts no liability for errors or omissions in the description of accommodation or other travel services on the website, and the Company reserves the right to change information without prior notice. In some circumstances, the Company may not be able to honour the booking confirmation for reasons beyond our control. These reasons may include, but not limited to, government regulations, environmental, system downtime or natural disasters.

Payment or booking transactions over the Internet may be subjected to interruption, blackout or delays during transmission.

In extreme circumstances, the Company may be forced to cancel your booking. You will be notified as soon as possible and a full refund will be made to you. In no circumstance shall the Company be liable for any consequential and direct and indirect loss or damage. Our liability shall be limited to the amount you paid to us for the booking.

The Company shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, epidemic, lightning, explosion, fog or bed weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade. 

10. GOVERNING LAW & JURISDICTION

The User Agreement, its performance and all disputes arising out of or in connection with the User Agreement shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the User Agreement, its performance and your use of this website.