Experience New Asia

Privacy Policy


We understand that booking online will require your trust in giving us your personal and confidential information. Our team is strongly committed to protect your privacy and safeguard your interests in accordance to our data protection standards. Your information will not be shared, rented, sold or forwarded to any third party. By using our website, you have indicated your acceptance in our privacy practices described herein. Please kindly read this privacy policy carefully to get a clear understanding on how we collect, use and handle your information.

1. COLLECTING YOUR INFORMATION

Personal Information –
During the reservation or booking process on our website, you may be required to fill in your personal details such as name, contact number, mailing and email addresses, billing information such as your credit card details. This includes any travel companions that may be travelling along with you and/or you are making a reservation on their behalf. You should therefore obtain their consent prior to the booking process. There may be times where you may choose not to provide us with certain information like your travel preferences, however, this will limit us in maximizing your user experience. Other than the booking process, we also collect information from you when you register your details with us, subscribe to our newsletter, provide feedback or fill up our enquiry form.

Information from third-party sources –
Some personal and non-personal information about you may be collected from affiliated companies, partners and other independent sources. Some examples are updated personal details, your demographic information, purchase history where these may be added to our customer database.

Automatic information –
When you are browsing our website, information relating to your computer such as your IP address, web browser software information may be collected to facilitate security checks. All transactions are processed through a gateway provider and are not stored or processed on our servers.

2. USING YOUR INFORMATION

Information collected from you will be used for the following purposes:
  • To provide you with a personalized experience catered to your preferences;
  • To respond better to your customer service requests;
  • To administer promotions or campaigns you may be interested in;
  • To process your online transactions smoothly and efficiently;
  • To follow up with you as part of our after-sale services;
  • To send occasional marketing emails regarding latest promotions you may like;
  • To improve our website in order to serve valued customers like you better.
Each time you provide your personal information on our website, you consent that we are the authorized holder of such information and agree that we can use your data for the above purposes. You will have the opportunity to unsubscribe from any further communications at any point of time.

3. PROTECTING YOUR INFORMATION

Your privacy is of utmost importance to us. Our website is regularly scanned for possible security risks and threats, ensuring you a safe and secure web browsing experience. With the highest security measures adopted by our team, your information is stored behind severalfirewalls and intrusion detection systems to protect against unauthorized users from stealing, misusing, disclosing, altering any part of your data.

4. DISTRIBUTING YOUR INFORMATION

Third-party Disclosure and Links –
Without your permission, we do not sell, trade, share or transfer your information to external parties. These does not include our website hosting partners, related companies who serve our users in the course of our business operations, as long as these parties agree to keep this information confidential. We may also release information when it is appropriate, such as complying with laws and regulations, or enforcing our site policies and rights.

Related companies can fall under the following categories:
  • Suppliers for hotel, airline, car rental, overseas tour operations;
  • Third party vendors who provide services on our behalf, like credit card processing, etc;
  • Business partners who have collaborated with us to offer joint products and services on our website;
  • Third party links, where you are referred into our website or referred out from our website;
  • Affiliated corporate entities, for our internal corporate marketing campaigns.
All information given to these related companies will be restricted and only given when necessary. Their websites may have independent and separate privacy policies, hence we do encourage you to review the privacy policies of these related companies. Although we do not claim any responsibility or liability for the content and activities for these related companies, we seek to protect the integrity of our website and thus welcome you to provide any related feedback.

5. USAGE OF ‘COOKIES’ ON OUR WEBSITE

Cookies, which are small encrypted files, are stored onto your computer when you visit our website to track your computer usage. For example, cookies save your passwords and preferences for auto-fill purposes so that you do not have to enter these information the next time you visit. However, you can always disable cookies through your browser settings. This may, unfortunately, cause disruptions in our functionality and services in some instances. Some of our tools and features on our website may not be accessible when you have disabled cookies. Cookies are also used to help us improve our website usability and solve technical issues. Please note that we do not have control over cookies used by external parties.

6. OPTING OUT

Each time you provide information to us, you will be given a choice to opt out of email communications or promotional newsletter. You may click on the link provided at the bottom of our electronic mailings to unsubscribe yourself from receiving further communications. Alternatively, do contact us at our address or helpline to inform us about your decision to opt out.

7. CHANGES TO THIS PRIVACY POLICY

In the event of changes made to this policy, we will post the changes here and notify you via email on major changes to the way we collect, use and handle your information. You will then have a choice to choose if you permit us to use your information in this different manner.

8. QUESTIONS OR COMMENTS

If you feel that we have not adhered to any part of our policies and principles, we welcome you to inform us and we will promptly make necessary corrections with our best efforts. You may also email or write to us to our address below if you have any questions or comments relating to this privacy policy.


Experience New Asia
T: +65 6336 9007